Yogita Chauhan on LinkedIn: #userexperiencedesign #userresearch #mnchiring #businessanalyst… (2025)

As the world becomes increasingly digital, the need for efficient, reliable and user-friendly interfaces in public services has never been greater. Ticket vending machines (TVMs) are at the forefront of this change, and the integration of metal mesh capacitive touchscreens is setting new standards for the industry. Here’s why this cutting-edge technology is revolutionizing TVMs and enhancing the customer experience.Superior Touch SensitivityMetal mesh capacitive touchscreens are designed to be extremely responsive. Whether you tap with your finger, a stylus or wearing gloves, these screens ensure fast and accurate touch recognition. No more frustrating with an unresponsive machine when you’re in a hurry!Built to LastTicket vending machines are used by thousands of people every day, which means they have to be rugged and durable. Metal mesh touchscreens are more durable than traditional screens, withstanding wear, scratches and even extreme weather conditions. This means fewer failures and longer machine life.Enhanced User ExperienceNo one likes waiting in lines or dealing with complex interfaces. With metal mesh capacitive touchscreens, buying tickets is faster and easier than ever. The smooth and intuitive touch interface makes transactions seamless, improving customer satisfaction all around.Cost-Effective SolutionNot only do these touchscreens perform better, they’re also cost-effective. Metal mesh technology uses materials that are more affordable and easier to mass produce, making it a smart choice for operators looking to upgrade their ticketing systems.Metal mesh capacitive touchscreens are more than just an upgrade – they are a game changer for ticket machines. By offering superior touch sensitivity, durability and cost-effectiveness, this technology promises to redefine automated ticketing. As we move towards smarter, more connected public services, metal mesh touchscreens are leading the way in creating a seamless, reliable and user-friendly experience.#TechnologyInnovation #TechUpgrade #PublicTransport #TicketVendingMachines #MetalMeshTouchscreen #TouchscreenTech #Ticketing #MetalMesh #SmartTravel #FutureReady #TicketingSolutions #PublicTransportation #SmartCities #MetalMeshTouchPanel

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When and how do you allow the customer to co-create your service?In an increasingly digital world, customers now have the potential to perform parts of service that your employees previously did and thus give your firm savings in manpower and turnaround times.At McDonalds', a self-service ordering kiosk allows the customer to salivate, go back and forth between his meal choices, and thus thoroughly enjoy the ordering experience; as opposed to the rushed experience at the counter wherein he needs to be very sure of what he wantsAt a grocery self-service checkout, on the other hand, the experience is poor as he struggles to scan the bar codes and succeeds often with multiple attempts with each itemAt the airline check-in kiosk or seat selection, the experience is good as he gets to choose the seat while fully having a view of what areas of the airline look occupiedAt the automated baggage drop, on the other hand, the experience is poor as you have to lift your bags, place them on the belt, and scan the passport. In contrast, previously at the manned counter, you got some support from the staff sitting across especially if you were old or were traveling with a baby.Automating tasks in a service without much thought into how the service will be used by the customer may lead to manpower savings but not necessarily to an improved customer experience.For the customer to enjoy the experience, the task being outsourced to the customer must tap into his psychology and be a source of joy ( salivating over the order, full view of the airplane)ORthe solution must use an additional layer of technology that makes it easier and faster for the customer.For eg, Uniqlo has a self-checkout option that uses RFID to magically detect the items in your basket to auto-populate your bill as compared to the grocery checkout wherein you are playing an inexperienced version of the convenience store cashier.Thoughtful automation can elevate experience and lead you to savings, but before throwing technology at a problem it's imperative to map out how the customer journey looks before and after the automation and see if the objectives are being met.#design #psychology #digitisation #servicedesign #customerjourney #automation

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Robin Robison, COO at Modern Restaurant Concepts, will join a panel of experts at Interactive Customer Experience (ICX) Summit 2024 to talk about how to collect and use customer feedback to improve your business.Panelists will discuss the different ways to collect feedback from customers, and how to use that feedback to make meaningful changes to your products, services, and operations.#ICXsummit #customerfeedback #customerexperience

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We started with a Content Management System that services 75,000,000 web pages. Why does that matter? Because the platform is ubiquitous to marketing teams around the world. It has tens-of-thousands of templates to choose from. Thousands of plugins that can make the kiosk behave in new ways. And you can choose from any number of marketing teams to make the kiosk behave exactly the way you want your brand to be portrayed.... the latest version of the NorthStar kiosk is the most powerful self-service kiosk on the planet. We spent a lot of time analyzing the competitive market and seeing where kiosks fall apart.If you've ever been on a Norwegian Cruise Line Holdings Ltd. ship, and used their iPads (4,000+ people a week use them), that was version 1 of our product.Version 2 has been in quiet development - and was designed to solve some very key pain points for both the IT team, but more importantly, the marketing team.Because we designed the system to be used by the marketing team of enterprise restaurant and grocery store groups - it is very accessible. Some items it can do: - Run Google Analytics directly on the kiosk. Track every promo, discount, pop-up, picture click, and how long your customers / guests were on each page. Now you can drive the user experience! You are a data-driven marketing team, right? - Use any WordPress plugin. Perform A/B testing to see promos / pictures / layouts perform better. Rapidly register customers for loyalty programs. Transfer orders from online ordering into in-store kiosks. - Run on any touchscreen hardware. Ultimately our application is a web browser - so you can run it on any size monitor, big or small, and it will automatically scale up or down. If you like Android, or Windows, or iOS - all of those work with our platform. - Build your own WordPress plugin. If you can dream it up, your IT team can extend the kiosk to do anything you would like. - Interface to NorthStar or any other POS system. I happen to think that the Custom Business Solutions NorthStar product is the best - but if you want to use your legacy product, or a competitive product, that's ok. Our kiosk will work just fine.

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Complete Guide of "Airport Kiosk System"Download free sample PDF : (https://lnkd.in/dQGNXuvS)The Airport Kiosk System Market, valued at USD 2.2 billion in 2023, is projected to grow at a CAGR of over 9% from 2024 to 2032. The industry is being driven by a growing emphasis on customer-centric strategies. As airports prioritize improving passenger experiences, self-service kiosks provide significant benefits in terms of convenience and efficiency.The market is segmented into hardware, software, and services based on components. In 2023, the hardware segment dominated, holding approximately 60% of the market share. This segment is expected to grow due to continuous technological advancements and the increasing need for robust and efficient hardware components. The demand for upgraded and sophisticated hardware is driven by the integration of advanced technologies such as biometric authentication and touchless interfaces.The market is segmented by type into check-in kiosks, automated passport control kiosks, common-use self-kiosks, bag drop kiosks, retail kiosks, and others. In 2023, check-in kiosks held approximately 33% of the market share and are expected to grow further due to the industry's focus on improving passenger experiences. With the increase in air travel, airports are investing in self-check-in kiosks to reduce queues and enhance efficiency.

Robin Robison, COO at Modern Restaurant Concepts, will join a panel of experts at Interactive Customer Experience (ICX) Summit 2024 to talk about how to collect and use customer feedback to improve your business.Panelists will discuss the different ways to collect feedback from customers, and how to use that feedback to make meaningful changes to your products, services, and operations.#customerfeedback #customerexperience #ICXsummit

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Robin Robison, COO at Modern Restaurant Concepts, will join a panel of experts at Interactive Customer Experience (ICX) Summit 2024 to talk about how to collect and use customer feedback to improve your business.Panelists will discuss the different ways to collect feedback from customers, and how to use that feedback to make meaningful changes to your products, services, and operations.#ICXsummit #customerfeedback #customerexperience

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There’s a gap in customer experience and the actual experiences quick service restaurants believe they’re delivering.See how QSRs are moving forward to bridge those gaps and create experiences customers crave. https://hubs.li/Q02kx9950#StellarElements #QSR #RestaurantTech #DigitalTransformation #CustomerSatisfaction #Innovation

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Robin Robison, COO at Modern Restaurant Concepts, will join a panel of experts at Interactive Customer Experience (ICX) Summit 2024 to talk about how to collect and use customer feedback to improve your business.Panelists will discuss the different ways to collect feedback from customers, and how to use that feedback to make meaningful changes to your products, services, and operations.#ICXsummit #customerfeedback #customerexperience

🌟 Will Cafeterias-type restaurants revive by integrating Autonomous Robot-cashier? 🍽️ PART 3/6 - BEYOND THE QUEUE⌛ When it comes to #Innovations for Elevated Customer Delight and Efficiency, Robot-Cashier by #RRS can process transactions faster and more accurately than human cashiers, reducing queue times by more than 4 times and enhancing the #customerexperience. This increased efficiency not only boosts customer satisfaction but also drives higher transaction volumes, potentially increasing revenue. 🚀 Furthermore, the precision of Robot-Cashiers Recognition algorithm reliably reaches 99%+ within 1 second for all item on trey, further optimizing #OperationalEfficiency. The design and interface of the Robot-Cashier should prioritize user-friendliness to accommodate customers of all ages, making transactions smooth and accessible for everyone.💡 Wait for the next parts and see more benefits of the Robot Cashier... @RRS #RobotCashier #AIAutomation #CheckoutRevolution #SmartRetail

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